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Frequently Ask Questions

It is a life-changing experience if the time comes when you need to stop living at home and transition into a senior living facility. It is a complex decision with many practical details to consider. Let Red Crowns guide you through this process.
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Frequently Asked Questions

General
Care Plans and Safety
Costs
Touring and Visits
Activities and Programming
Amenities and Environment
Moving-in Process and Short-Term Stays

What is Assisted Living?

Assisted Living is supportive community living.

Assisted Living is a supportive senior living option promoting independence and personal dignity in a safe, home-like environment. Help with the tasks of daily living, such as dressing, bathing, evening care and medication monitoring, is personally tailored to each individual’s personal needs and preferences.

In Assisted Living, a resident makes their home in a private apartment with the convenience of maintenance, housekeeping and laundry services, and has full access to the community’s full array of amenities featuring an active lifestyle that includes ample access to entertainment, recreation, dining and transportation.

Assisted Living is a wonderful option for seniors who no longer wish to live alone or may need some help, but who don’t need or want institutionalized care in a nursing home. It is best suited for seniors who do not require complex medical care, but may require additional support with personal care and daily activities, or have some memory issues that makes it unsafe to live at home alone.

How is assisted living different from a nursing home?

Assisted living communities are designed for seniors who need a little extra help with activities like managing medication,
bathing and dressing. Residents usually have their own apartment that they can decorate as they wish and have access to
community amenities like dining programs, social activities and more.

Nursing homes take care of people who are sick and need round-the-clock skilled nursing care. Their institutionalized settings are often not conducive to encouraging independence. Health care experts estimate that up to 30% of elders residing in nursing homes actually do not need round-the-clock care. Assisted Living offers them a place to call home that offers more cheerful surroundings, privacy, space and dignity than is typically found in a nursing home, and at a lower cost.

It’s okay if you don’t know which level of care you or your loved one needs. Our assisted living communities can do an
assessment to determine the right amount of care for you.

Who is right for Assisted Living?

Assisted Living is a wonderful option for seniors for a variety of reasons.

Seniors who are frail but not sick and who need some help with daily activities such as housecleaning, meals, dressing, and
medication reminders and monitoring, are appropriate for Assisted Living. Geriatric experts estimate that nearly 1/3 of people age 85 and older need some assistance with these types of daily living activities.

Seniors who want peace of mind, who don’t want to rely on family for assistance or care, are appropriate for Assisted Living as well. Additionally, many seniors simply want to live independently without the worries of home maintenance, shopping and cooking on a daily basis or just do not wish to live alone any longer.

The average Assisted Living resident:

Most Assisted Living residents lived within 3-5 kilometres of the community prior to moving in, or have family who live close by. The average age of an Assisted Living resident is 84. Approximately 80% are women and 20% men, although that differs from community to community. Approximately 90% are widowed or single, although more and more married couples are choosing to live in Assisted Living. They are independent and active, participating in the community’s social, educational and wellness programs. Many of them take advantage of the community’s personal care assistance and benefit from medication reminders and monitoring (the average resident takes at least two medications daily). Those residents who don’t need personal care assistance enjoy Assisted Living’s other services, such as housecleaning, laundry, meals, and a dynamic social, cultural and wellness activities program.

When is it time to move to assisted living?

Knowing when the time is right can be a little tricky since everyone’s circumstances are a little different. Generally speaking,
assisted living is a great option for seniors who could benefit from assistance with the daily tasks of life, like personal
grooming or managing medication. Community life is also ideal for seniors who want to live in a place that provides social
activities with people in their same stage of life.

What care options are available?

Red Crowns offers independent living, assisted living, short-term-stays, skilled nursing care for those with memory loss as well as coordination of hospice and other care services. Not sure what type of care you need? Contact our friendly consultant and we are glad to assist you in finding the most suitable accommodation and care option.

Independent living affords active seniors the benefits of living at home without the worry of home maintenance, housekeeping chores and cooking. Residents enjoy educational, cultural, spiritual, social and fitness opportunities through the community’s programming.

Assisted living is best for seniors who need some help with certain everyday tasks such as getting dressed, bathing, meal time and taking medications and may also have specific care plans to address fall risk, poor nutrition or other individualized needs. Because assisted living needs are diverse and vary from resident to resident, each person has his or her own Individualized Service Plan (ISP), which details their care needs and preferences.

Most of our communities offer a Reminiscence Neighborhood, which provides a specialized, safe and secure care environment for those living with Alzheimer's disease, dementia or other cognitive conditions. Read more about our memory care programs.

We also offer respite or short-term stays, which help those with temporary care needs.

Do you have a medication management program?

Yes, Red Crowns has a medication management program, which may be added to an Individualized Service Plan (ISP) and varies based on regulation. Residents participating in Red Crowns' medication program may choose their own pharmacy or
use Red CRowns' preferred pharmacy provider in that region. If a resident prefers to use an alternate pharmacy, the resident and pharmacy must comply with certain requirements. In some communities, residents may also be assessed to
self-administer medications.

How is my level of care determined?

Upon move-in, our nurses and care team will assess your current health and review your medical history to see how we can best meet your needs. They will also discuss your preferences as well as your normal routines to develop a care plan that’s tailor made for you. This Individualized Service Plan (ISP) details your care plan and is regularly updated to meet your evolving needs.

We also have a short online Care Questionnaire to help understand the different type of care that may be needed.

Do you offer 24-hour nursing?

We have nurses either in the community or on-call 24-hours a day.

What care options are available?

Red Crowns offers independent living, assisted living, short-term-stays, skilled nursing care for those with memory loss as well as coordination of hospice and other care services. Not sure what type of care you need? Contact our friendly consultant and we are glad to assist you in finding the most suitable accommodation and care option.

Independent living affords active seniors the benefits of living at home without the worry of home maintenance, housekeeping chores and cooking. Residents enjoy educational, cultural, spiritual, social and fitness opportunities through the community’s programming.

Assisted living is best for seniors who need some help with certain everyday tasks such as getting dressed, bathing, meal time
and taking medications and may also have specific care plans to address fall risk, poor nutrition or other individualized needs. Because assisted living needs are diverse and vary from resident to resident, each person has his or her own Individualized Service Plan (ISP), which details their care needs and preferences.

Most of our communities offer a Reminiscence Neighborhood, which provides a specialized, safe and secure care environment for those living with Alzheimer's disease, dementia or other cognitive conditions. Read more about our memory care programs.

We also offer respite or short-term stays, which help those with temporary care needs.

Can Red Crowns help if my mom or dad has experienced falls in the past?

We develop an Individualized Care Plan (ISP) for each resident that details care needs and preferences and addresses safety
concerns. If falling is a concern, the ISP may include interventions and special precautions to help address this issue that will
be followed by our Designated Care Managers.

Many of our daily programming and activities offer exercise classes that focus on strength and balance, which may assist in
reducing the risk of falling.

Do you have a medication management program?

Yes, Red Crowns has a medication management program, which may be added to an Individualized Service Plan (ISP) and
varies based on regulation. Residents participating in Red Crowns' medication program may choose their own pharmacy or
use Red CRowns' preferred pharmacy provider in that region. If a resident prefers to use an alternate pharmacy, the resident
and pharmacy must comply with certain requirements. In some communities, residents may also be assessed to
self-administer medications.

What if a resident needs reminders to take their medications?

No problem! We have trained staff members who can help with medication management. If you could benefit from this kind of service, just let the staff at the community know and they can help you out.

How is my level of care determined?

Upon move-in, our nurses and care team will assess your current health and review your medical history to see how we can best meet your needs. They will also discuss your preferences as well as your normal routines to develop a care plan that’s tailor made for you. This Individualized Service Plan (ISP) details your care plan and is regularly updated to meet your evolving needs.

We also have a short online Care Questionnaire to help understand the different type of care that may be needed.

What is your staff to resident ratio?

Our staffing ratio is variable, and we often adjust based on the needs of our residents at each community. Every resident’s
Individualized Service Plan (ISP) outlines the type of care they need, which is delivered by a team of Designated Care Managers who also learn each resident’s likes, dislikes and preferences, helping to anticipate a resident’s needs before they arise. Our residents and their care managers build very strong bonds.

Can you help to provide a doctor?

We believe in a family’s right to choose everything – from a primary care physician to a physical therapist. Residents may keep their current physicians or our team can help them find physicians near the community. Some doctors make regular visits to our communities, but a resident is not obligated to use them. We can also provide scheduled transportation for our residents who need a ride to a doctor’s appointment, for an additional fee.

What training do Red Crowns team members receive?

We provide continued education and training, clinical care protocols and multiple quality assurance measures to reinforce our strong standards. Red Crowns' extensive training programs have been developed and include classroom, online and hands-on training, and employee shadowing and mentoring.

What services are offered in Assisted Living communities?

There are many services available and residents get to choose which services they need and want (and pay for).

Assisted Living provides meals, personal care assistance (help with showering, dressing and personal hygiene), medication
reminders, weekly laundering of towels and bed linens, trash removal, weekly housekeeping and apartment maintenance,
social and cultural activities, transportation, wellness programs including daily exercise classes, and more! Check out our
services and amenities here.

Do you offer 24-hour nursing?

We have nurses either in the community or on-call 24-hours a day.

What are the typical services provided in Red Crowns' Assisted Living?

Some of our residents in assisted living simply require general oversight and reminders while others need various levels of care and assistance. We can assist our residents with all of their Activities of Daily Living (ADLs) such as showering, dressing, grooming and even dining. Each resident has an Individualized Service Plan (ISP) that details his or her care plan and is regularly updated to meet evolving needs.

What are the typical services provided in Red Crowns Independent Living?

Our independent living communities offer home-style dining, an array of activities and outings, housekeeping and transportation along with friendships to last a lifetime. Care is available when they need it, but most of our independent living residents seek out the active and maintenance-free lifestyle these retirement communities have to offer.

Is there a personal emergency response system at your Assisted Living community?

Our residents’ health and safety is our primary concern – we have an emergency call system in every apartment in every
community we manage with 24-hour awake personal care staff and trained healthcare professionals on-call 24 hours a day.

What is the cost of assisted living? Does CPF pay for it?

The cost of assisted living varies widely depending on where you live, the type of apartment you choose and the level of
care you need. One of the benefits of living at a Red Crowns community is that you only pay for the care services you need,
which means you can almost always find something that fits within your budget.

There are not many assisted living in Singapore as compared to other developed nation, Assisted Living monthly rates typically fall within the range of $2,000 to $4,500 per month. Alzheimer’s and dementia care is more expensive, with a typical range of $3,000 to $5,500 per month.

CPF and other subsidy programs typically don’t cover the cost of assisted living. You will likely need to pay with personal
savings, assets or long-term care insurance.

What is included in the costs?

Our base rate in assisted living and memory care includes three meals a day, housekeeping, a load of personal laundry and fresh linens and towels each week, an emergency safety alert system, wellness checks every 30 days performed by a nurse, transportation to community programs, and all of our in-house activities.

How do I arrange a visit?

The first step is to arrange a visit to a Red Crowns community. During your visit, we’ll talk to you about your personal circumstances and how we can meet your individual needs. To set up a tour, simply call or whatsapp 90589512 or click here to schedule a tour.

Are there restrictions on visiting hours?

As this is our residents' home, we welcome visitors and work with our family and friends to visit their loved ones at a time that works best for them.

Can visitors stay overnight?

Your Assisted Living suite is your home. Visitors are welcome at any time. If your visitors require a suite for their private stay,
Red Crowns do provide suites upon advance request and subject to availability on daily rates.

What types of activities do you offer?

Our programming and activities vary by community and are specially designed to engage a senior’s mind, body and spirit.

Our mind activities include brain teaser games, language study and discussion groups – just to name a few! We also offer daily programming that helps our seniors stay physically active with chair yoga, tai chi, walking clubs and much more. For residents that like to get in touch with their inner spirit, we provide musical programs, poetry classes and a variety of religious offerings.

Additionally, we regularly plan fun and engaging activities outside of the community, such as a trip to a local park for a barbeque lunch, a scenic bus ride tour or a stop into an art gallery exhibit. There’s always something to look forward to!

View a sample activity calendar.

Are social and cultural activities organized?

Residents plan their day to the fullest by selecting from a wide array of activities and enjoying entertaining and educational
events. At Red Crowns communities our programs, developed with resident input, offers many opportunities for residents to
spend time with each other, pursue individual interests, and host their families and friends at our special gatherings.
However, it is up to the individual to decide how to spend their day – that is always a personal choice, respected by our staff.

Some of the activities you’ll find in our communities include: musical entertainment, shopping and sightseeing excursions,
intergenerational programs with local schools and scout troops, daily exercise classes, spiritual discussion groups,
men’s and women’s clubs, educational programs, current event group discussions, painting, cooking and computer classes,
and gardening!

How can you design activities to engage residents with dementia or memory problems?

Our Designated Care Managers, who are dedicated to providing residents with a sense of purpose, coordinate activities for each resident based on their personal history, interests and needs. They focus on making every resident’s experiences meaningful and full of purpose, and provide specific activities for those in the early stages of memory loss.

Can residents request events or activities?

Yes! In fact, activity calendars are different at each community because each one is tailored to its specific residents’ requests and interests. Our communities also hold monthly resident council meetings, so we can be certain our activities meet their needs and interests.

What is the average age of residents in assisted living?

While age varies by each community, in general, our residents are in their mid-80's.

How does the dining program work? Are residents given 3 meals a day? Are they able to eat only at mealtimes?

In assisted living, we serve three meals a day and our dining services coordinators serve our residents restaurant-style.
Emphasizing choice is important in our Signature Dining Program. In addition to the unique entrees featured at each meal, we also
offer an “always available” menu for our residents. There is also a pantry in each community, which is open 24 hours a day,
7 days a week, where our residents can grab a snack or beverage anytime.

Will my loved one have access to transportation services for doctors’ visits, activities they participate in outside the community, church services, etc.?

Yes, transportation to and from activities and outings are a staple. While the calendar of events varies at each of our communities, most communities include a day in each week where they take our residents shopping or sightseeing in the area. Many communities schedule outings to local grocery stores, pharmacies or Fairprice/Cold Storage so that residents can check errands off their list. Communities may also be able to provide local transportation including for doctors’ visits for an additional fee.

Are pets allowed? Can I bring my dog or cat with me?

Are pets allowed? Can I bring my dog or cat with me?

How big are the rooms? Can couples live together?

We offer a variety of room sizes and floor plans so you can choose the one that’s right for you. The styles vary between
communities, but floor plan options include studio suites, and one to five suites apartments. The suites may or may not
include private bathroom. Couples can live in the same suites.

How quickly can you help?

We work with each family to support their needs as best we can, including accommodating urgent move-ins when possible.
Residents receive a full care assessment prior to moving in, which helps our care team develop his or her Individualized Service Plan (ISP). In some cases, a move-in can occur in as little as a few hours.

What can I bring with me when I move in?

Some of our assisted living communities have different guidelines, but you are often welcome to bring personal belongings and furnishings to make your new space feel more like home. We always encourage our residents to personalize their apartment so it feels comfortable, inviting and relaxing.

Can I bring my own furniture?

Yes, you are welcome to bring your own furniture with you as this is your home! We encourage you to design your suite to be as comfortable and familiar as possible.

Can Red Crowns provide me with furniture?

Yes, there are furnishings available should you choose not to bring your own furniture. Contact a Red Crowns community near you for more details.

Do we have to sign a long-term lease for the apartment?

No. Our assisted living and memory care communities do not require long-term lease commitments. However, most of our communities require a deposit/move-in fee upon signing the residency agreement. We also require 30 days written notice prior to moving out of the community. Select independent living communities may require a lease and each community will be able to provide specific information on their requirements.

Do you offer any short-term stays?

Yes, we do offer short-term stays at many of our communities. A short-term or respite stay is a convenient option when planned or unforeseen circumstances occur such as an extended family vacation or recovery from an illness. Guests can receive assistance during an illness or rehabilitation after a hospital visit.

Can we move in as a couple?

Yes! At Red Crowns, couples can live together in their own suite surrounded by their familiar belongings. Alternatively, suites can be shared by friends or companions who simply enjoy each other’s company with the added benefit that it’s our most affordable option.

Get in touch with us.

Learn more about Red Crowns. You may contact us for more information about our services and locations, get a quote or to schedule a tour.
+65 9058 9512
[email protected]
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